Welcome to MeseSibe Cleaning Services. These Terms of Service ("Terms") govern your use of our cleaning services and constitute a legally binding agreement between you ("Customer" or "you") and MeseSibe Cleaning Services ("Company," "we," or "us").
By booking our services, you agree to these Terms and confirm that you have the authority to enter into this agreement. Our services include residential cleaning, commercial cleaning, deep cleaning, and specialized cleaning solutions as described on our website.
All service requests are subject to availability and confirmation. We reserve the right to decline service requests that fall outside our service areas or capabilities.
Service Requests: Customers can book services through our website, phone, or email. All bookings require confirmation from our team.
Scheduling Changes: Customers may reschedule appointments with at least 24 hours notice. Same-day cancellations may incur a service fee of RM 50.
Access Requirements: Customers must provide access to the property at the scheduled time. If access is denied or unavailable, standard cancellation fees apply.
Service prices are provided as estimates based on the information you provide. Final pricing may vary depending on actual property conditions and service requirements discovered during the initial assessment.
Payment Terms: Payment is due upon completion of services unless alternative arrangements are made in advance. We accept cash, bank transfer, and major credit cards.
Late Payments: Overdue accounts may incur late fees of 1.5% per month on unpaid balances after 30 days.
We strive to provide high-quality cleaning services using professional-grade equipment and eco-friendly products. However, certain limitations apply:
Customers are responsible for:
MeseSibe Cleaning Services is fully insured and bonded. Our liability coverage protects against damages caused by our negligence during service delivery. However, our liability is limited to the cost of the cleaning service provided.
We are not responsible for damages resulting from pre-existing conditions, normal wear and tear, or issues beyond our control.
We stand behind our work with a 24-hour satisfaction guarantee. If you are not satisfied with our service, please contact us within 24 hours, and we will return to address any issues at no additional charge.
This guarantee applies to standard cleaning services and does not cover customer preference issues or requests for additional services not included in the original agreement.
We respect your privacy and maintain strict confidentiality regarding your property and personal information. Our staff are trained to maintain discretion and professionalism at all times.
Either party may terminate ongoing service agreements with 7 days written notice. Customers remain responsible for payment of services already rendered.
We reserve the right to terminate service immediately for safety concerns, abusive behavior, or non-payment of services.
These Terms are governed by the laws of Malaysia. Any disputes will be resolved through mediation or in the courts of Penang, Malaysia.
For questions about these Terms or our services, please contact us:
Email: contact@mesesibe.org
Phone: +60 3 1437 45280
Address: 47-2-15 Jalan Mahsuri, Bayan Baru, 11950 Penang, Malaysia
We may update these Terms periodically. Continued use of our services after changes constitutes acceptance of the updated Terms. Significant changes will be communicated to existing customers via email or phone.