At MeseSibe Cleaning Services ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services or visit our website.
Personal Information: We collect personal information that you voluntarily provide when requesting our services, including your name, email address, phone number, home or business address, and specific cleaning requirements.
Property Information: Details about your property such as size, layout, access instructions, and special cleaning needs to provide accurate quotes and effective service delivery.
Payment Information: Billing details, payment methods, and transaction records necessary for processing payments. We use secure third-party payment processors and do not store complete credit card information.
We use the collected information to:
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Delivery: With our trained cleaning staff who need access to property information to perform services safely and effectively.
Legal Requirements: When required by law, legal process, or governmental request, or to protect our rights, property, or safety.
Business Transfers: In connection with any merger, acquisition, or sale of business assets, subject to confidentiality agreements.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure data transmission, encrypted storage systems, and regular security audits.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Customer information is typically retained for up to 3 years after the last service date for business records and potential future service requests.
You have the right to:
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: contact@mesesibe.org
Phone: +60 3 1437 45280
Address: 47-2-15 Jalan Mahsuri, Bayan Baru, 11950 Penang, Malaysia
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.