Cookie Policy

Last Updated: January 15, 2025

This Cookie Policy explains how MeseSibe Cleaning Services ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website at mesesibe.org (the "Website"). This policy describes what cookies are, how we use them, the types of cookies we use, and how you can control your cookie preferences.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how users interact with their sites.

How We Use Cookies

We use cookies and similar tracking technologies for several purposes to enhance your browsing experience and improve our services:

Essential Website Functionality: To enable basic website features and ensure proper operation of our booking system, contact forms, and user interface elements
User Experience Enhancement: To remember your preferences, language settings, and previous interactions with our website
Performance Analytics: To understand how visitors use our website, which pages are most popular, and how we can improve our content and services
Security and Fraud Prevention: To protect our website and users from malicious activities and ensure secure transmission of data
Marketing and Advertising: To deliver relevant advertisements and measure the effectiveness of our marketing campaigns
Communication Preferences: To remember your cookie consent choices and communication preferences

Types of Cookies We Use

Third-Party Cookies

We may allow certain third-party companies to place cookies on our website to provide specific services or functionality. These third parties have their own privacy policies and cookie practices:

Third-Party Services We Use:

Google Analytics: For website traffic analysis and user behavior insights
Google Maps: For location services and driving directions to our business
Facebook/Meta: For social media integration and advertising
WhatsApp Business: For customer communication integration
Payment Processors: For secure online payment processing
Content Delivery Networks (CDNs): For faster website loading times

Managing Your Cookie Preferences

You have several options for managing cookies on our website:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

Block all cookies
Allow only first-party cookies
Delete existing cookies
Set up notifications when cookies are being sent

Important Note: Disabling cookies may affect the functionality of our website and prevent you from using certain features, such as our online booking system or contact forms.

Browser-Specific Instructions

Google Chrome: Settings > Privacy and Security > Cookies and other site data

Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data

Safari: Preferences > Privacy > Manage Website Data

Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data

Mobile Devices

iOS Safari: Settings > Safari > Privacy & Security

Android Chrome: Chrome app > Menu > Settings > Site settings > Cookies

Cookie Consent and Withdrawal

When you first visit our website, you will see a cookie consent banner that allows you to:

Accept all cookies
Customize your cookie preferences
Reject non-essential cookies

You can change your cookie preferences at any time by:

Clearing your browser cookies and revisiting our website
Contacting us directly to update your preferences
Using the cookie preference center (if available)

Cookies and Personal Data

Some cookies may contain personal information, particularly if you are logged into our customer portal or have provided information through our contact forms. We treat all cookie data in accordance with our Privacy Policy and applicable data protection laws.

We do not use cookies to:

Collect sensitive personal information without your consent
Share your personal data with unauthorized third parties
Track your browsing activity on other websites (except through legitimate advertising networks you've consented to)

International Data Transfers

Some of our third-party service providers may be located outside of Malaysia. When cookies are used by these services, your data may be transferred to countries with different data protection laws. We ensure that appropriate safeguards are in place to protect your information.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices. When we make significant changes, we will:

Update the "Last Updated" date at the top of this policy
Notify existing customers via email if the changes materially affect how we use cookies
Display a notification on our website highlighting the policy update

Children's Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children through cookies. If you believe a child has provided us with personal information, please contact us immediately.

Contact Us About Cookies

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email: contact@mesesibe.org
Phone: +60 3 1437 45280
Address: 47-2-15 Jalan Mahsuri, Bayan Baru, 11950 Penang, Malaysia
Business Hours: Monday-Saturday 8:00 AM - 7:00 PM, Sunday 9:00 AM - 5:00 PM

Regulatory Compliance

This Cookie Policy complies with applicable laws and regulations, including:

Malaysia's Personal Data Protection Act 2010 (PDPA)
European Union General Data Protection Regulation (GDPR) for EU visitors
California Consumer Privacy Act (CCPA) for California residents
Other applicable international privacy regulations

Effective Date: This Cookie Policy is effective as of January 15, 2025, and applies to all users of our website from this date forward. Your continued use of our website after this date constitutes acceptance of this policy.